Effective Date: June 10, 2026
This Money-Back Policy (the "Policy") explains when refunds, reversals, credits, extensions of access, or other billing corrections may be available for purchases made through the Gamecob website and web checkout (the "Service"). This Policy is incorporated into and forms part of the Gamecob Terms of Service and Billing Terms. Capitalized terms not defined here have the meanings given in the Terms of Service.
1) Overview
This Policy applies only to purchases made through the Gamecob website and web checkout.
Gamecob may offer an introductory price or other promotional pricing (for example, a 3-day introductory period for the monthly plan). Unless stated otherwise at checkout, at the end of any introductory period your subscription automatically renews at the standard weekly or monthly price shown at checkout and continues to renew automatically until you cancel in accordance with the Billing Terms.
2) Refunds Generally
Except where required by applicable law or expressly provided in this Policy, all charges are non-refundable, including introductory charges and subsequent renewal charges.
3) Refunds Required by Law
We will provide refunds or other remedies only to the extent required by applicable law. If a mandatory legal right to a refund applies to your purchase, we will honor that right in accordance with the applicable legal requirements.
If you are an EEA/UK consumer, you may have statutory withdrawal rights, except where you requested immediate access and acknowledged the loss of such rights to the extent permitted by applicable law. Statutory rights vary by country and apply only where and to the extent applicable.
4) Billing Errors, Access Issues, and Technical Problems
We may issue a refund, reversal, credit, extension of access, or other appropriate correction if we determine (in our reasonable discretion) that one of the following occurred:
- duplicate charge (you were charged twice for the same transaction);
- incorrect amount (you were charged an amount different from the price displayed and agreed at checkout, excluding changes due to taxes where applicable);
- charge after successful cancellation (you were charged after canceling properly and before the renewal date, consistent with the Billing Terms);
- introductory offer error (for example, you were charged the standard price earlier than the conversion date shown at checkout, or an introductory offer was applied incorrectly due to our systems);
- technical checkout or activation error attributable to our systems that caused an unintended charge or prevented paid access from being activated after payment;
- paid access not delivered due to an issue attributable to Gamecob (for example, the subscription did not activate or paid features were not enabled after a successful charge);
- material service unavailability primarily attributable to Gamecob (in such cases, we may provide a service credit or extension of access instead of a refund, unless a refund is required by law);
- incorrect restriction or termination of paid access attributable to Gamecob (for example, an erroneous suspension shortly after a charge);
- other billing mistake clearly attributable to Gamecob (for example, a misapplied discount or an error in the subscription start date).
If a correction is warranted, we will generally issue it to the original payment method where possible, or provide a credit/extension where appropriate.
5) Non-Refundable Situations
To the extent permitted by law, we do not provide refunds for:
- forgetting to cancel before renewal, including failure to cancel before an introductory period ends and the subscription converts to the standard recurring price;
- dissatisfaction with the Service, not using the Service, or "no longer needing" the Service;
- perceived lack of improvement or specific results;
- partial use of a billing period (no prorated refunds), unless required by law;
- issues outside our reasonable control, including your device limitations, unsupported browser settings, operating system limitations, network/connectivity issues, VPN/proxy settings, or local outages;
- issues caused by your environment or setup, including ad blockers, privacy tools, browser extensions, firewall/security software, or restricted network policies that block scripts, cookies, or required site functionality;
- inability to access the Service due to lost credentials, failure to keep account email current, or failure to maintain access to the email address associated with your account;
- charges impacted by your bank or payment provider, including foreign exchange rates, bank fees, intermediary fees, or payment provider processing delays;
- taxes, duties, or government charges (where non-refundable or already remitted), unless required by law;
- suspension, restriction, or termination of access due to your violation of the Terms of Service, suspected abuse, fraud, or misuse;
- situations where access is available and delivered, but you claim you did not notice the renewal terms, pricing, or cancellation method disclosed at checkout and/or in the Billing Terms.
6) How to Request a Refund or Billing Correction
To request a refund or billing correction, email support@gamecob.com and include:
- the email address used for your account;
- the date and amount of the charge (and currency);
- any transaction reference/receipt (if available);
- a brief description of the issue (e.g., "duplicate charge," "charged after cancellation," "technical checkout error").
We may request additional information to verify account ownership or payment details.
Timing. Please contact us promptly after you notice an issue. Delays may affect our ability to investigate or resolve it (for example, due to payment processor time limits).
7) Processing Times
If approved, refunds are typically initiated within 5 business days. Your bank, card network, or payment provider may take additional time to post the refund to your account, typically 5-10 business days (timelines vary by provider and country).
Gamecob does not control and is not responsible for processing or posting times once a refund is submitted to the payment processor. To the maximum extent permitted by law, you agree not to assert any claim against Gamecob arising solely from delays caused by banks, card networks, or payment providers in posting or completing a refund.
8) Chargebacks and Payment Disputes
If you believe you were charged incorrectly, please contact us first at support@gamecob.com so we can help resolve the issue.
Initiating a chargeback may delay resolution and may result in loss of access to the Service while the dispute is pending. We reserve the right to suspend accounts associated with unresolved chargebacks or suspected fraud.
9) Changes to This Policy
We may update this Policy from time to time. Where notice is required by applicable law, we will provide notice as required. Otherwise, it is your responsibility to review the Policy periodically. Continued use of the Service after changes become effective constitutes acceptance of the updated Policy.
10) Governing Law
This Policy is governed by the laws of the State of Delaware, without regard to conflict of laws principles, consistent with the Terms of Service.
Contact
If you have questions about this Policy or want to request a refund or billing correction, contact us at:
LTVISION CORP
4034 Willow Grove Rd, Camden, DE 19934, United States
Email: support@gamecob.com